The tragedy in Paris; Jonah Lomu; Antoine Leiris; Ken Livingstone; Making things clear; Are you one of them or one of us?; Should you post as you or your brand?; An interview with Susan Luke Evans; Music from The Lost Hollow Band
Thursday, November 19, 2015
Thursday, November 12, 2015
The Media Coach 13th November 2015
Athletics in the spotlight; My year-long coaching programme; Allen Toussaint; Haunted Eastbourne; You’re on in five minutes; Live on Location; Four social networks, three tips each; An interview with Gered Mankowitz; Music from Ainsley Diaz Stevens
Monday, November 09, 2015
Crisis lessons from the Russian Athletics doping scandal
The head of the International Association of Athletics Federations (IAAF), Sebastian Coe, has a huge job on his hands. It's as bad, if not worse, than the task faced by whoever takes over as the head of FIFA.
What does an organisation - indeed an entire sport - do to recover from a reputational body blow like this? There are some clear steps, which apply in every situation where a reputation is damaged.
1) Come clean
Every stone must be lifted, and every drain inspected. The full extent of wrong-doing must be revealed, before any action can be taken to repair the damage.
2) Explain the remedial action
We all need to know what measures are being put in place to ensure this dreadful position never occurs again. That really is as difficult as it sounds.
3) Rebuild trust
In order to restore confidence, trusted individuals must take the reins and be responsible for all future testing. That requires much greater transparency, better communication and more thorough procedures.
4) Declare the crisis over
Only when every guilty party has been dealt with, all wrong-doing has been exposed, and robust measures put in place can the crisis be ended ,by the organisation that produced the report. That day is a long way off.
If you were, or indeed if you are, involved in athletics, how would you react?
Image credit: Creative Commons Licence
Thursday, November 05, 2015
The Media Coach 6th November 2015
Volkswagen still in trouble; My speaker coaching programme; The Canadian PM; The Icelandic PM; Pacing and Pausing; They asked Nasty Questions!; Punch above your weight; An interview with the late Dan Poynter; Music from the Dustbowl revival
Thursday, October 29, 2015
The Media Coach 30th October 2015
A 10-year celebration; Is Trump a Master or Mug?; A naughty coffee shop; Sepp Blatter; Cut out the Cliches; Riff off the News; The revolution is being televised; An interview with Sarah Fox; Music from David Knopfler
Thursday, October 22, 2015
The Media Coach 23rd October 2015
A TED-inspired event; The big autumn TV Shows; Jamie Oliver; One Million Moms; Start Strongly; Spread your publicity far and wide; Who did you say you were?; An interview with Jo Roberts; Music from Robbie Boyd
Friday, October 16, 2015
The Media Coach 16th October 2015
Exceptional Speaker Masterclass - job done; The Apprentice; Dennis Healey; A Cecil costume for Halloween?;They think it’s all over; On the phone, on the radio; Four reasons to write blogs; An interview with Pam Lontos; Music from Lisbee Stainton
Friday, October 09, 2015
The Media Coach 9th October 2015
Professional Speakers Convention; Party Conferences; Trevor Noah; Ronnie Pickering; More Classical Rhetoric; Love at first bite; Some people don’t like me; An interview with Paul du Toit; Music from David Knopfler
Friday, October 02, 2015
The Media Coach 2nd October 2015
A hat-trick of media appearances; No bacon jokes; Sarah Teale; A selfie spoon; now- where was I?; TV Interviews in the early morning; You don’t have to be everywhere; An interview with Martin Laschkolnig; Music from Alex Lipinski
Thursday, September 24, 2015
The Media Coach 25th September 2015
Smoke and Mirrors at Volkswagen; 400 words for snow; Yogi Berra; An Unfit Bit; Five Questions, Two Actions; Five ways to get noticed by the media; Are you vacant or engaged?; An interview with Jeremy Lee; Music from The Lost Hollow Band
Tuesday, September 22, 2015
VW = Very Worried
that the emission test cheating engine management software at the centre of the "Dieselgate" controversy is installed in 11 million Volkswagen Group cars worldwide.When the story broke a couple of days ago, the extent of the deception appeared to cover around half a million vehicles in the USA. That was already bad enough to knock twenty per cent from the share price. Now things have become much worse.
Prior to this debacle, VW had valued its brand at over thirty billion dollars in its annual report. That value has fallen off a cliff, and the full extent of the scandal is still unclear. It's possible that the "defeat device" designed to fool emission tests, may not fall foul of every country's standards. However, that isn't the point. The damage to their brand reputation has already been done, and recovery will be a long and painful process.
So what's to be done? How should a company that's scored a disastrous own goal try to win back the confidence of customers?
The first thing to do is come out with their hands up, as they now seem to be doing. They need to admit the full extent of any wrongdoing, and explain how it happened.
Secondly, they need to show that the people responsible are held to account. How far up the organisation did the knowledge go? Who made the decision to include a "defeat device"? How long has this been going on? It may be that criminal charges are laid, but that will require a detailed investigation. For now, VW need to reassure people that the investigation is under way, and not just by internal inspectors.
In cases as serious as this appears to be, those at the very top of the organisation have to go. There's no way of restoring confidence unless new managers are seen to be in charge. CEO Martin Winterkorn can start putting his desk toys into cardboard boxes. I suspect that many other heads will roll in the next few days and weeks.
Next, there is an apology and compensation. Everyone who has been affected by this affair needs to feel that they have been recompensed. That may sink the company, or cause its break-up, given the massive potential scale of the problem.
VW also needs to make itself the centre of information about the issue. They should give regular press briefings, correct any misinformation, and be completely transparent about the findings of any investigation.
Finally, when the dust has settled and the guilty have been dealt with, VW should declare the crisis over, an make an act of generous contrition. It will be a long and painful time before that day dawns.
Image credit : Creative Commons Licence
Thursday, September 17, 2015
The Media Coach 18th September 2015
Politics is spicing up; A clock is not a bomb; Paul Zerdin; Steve Rannazzisi; Getting from here to there; Get ready for your close-up; Same here, same there; An interview with Sean Weafer; Music from David Knopfler
Thursday, September 10, 2015
The Media Coach 11th September 2015
30 years of Italian plumbers; Her majesty and Wayne Rooney; Paula Radcliffe; Donald Trump; How credible are you?; Becoming a go-to spokesperson; Work with your superfans; An interview with Bob Mills of Expertsources; Music from the Lost Hollow Band
Friday, September 04, 2015
The Media Coach 4th September 2015
Back to school; Exceptional Speaker Masterclasses; 101 plays; Bill Turnbull; Scott Waring: No need to apologise; Being in the moment; It’s not who you know, it’s who they know; An interview with Diane di Resta; Music from Jennifer Haase
